TERMS AND CONDITIONS

This website is run by Picardi Hotelle (Pty) Ltd, trading as Picardi Rebel Liquors with registration number Reg No. 1920/006396/07.  (WCP/006426)

DELIVERY TIMES AND PROCEDURE

Hi there, and thanks for ordering from picardirebel.co.za SA’s Online Liquor Store. Subject to availability and clearance of funds, requests will be processed within 3-7 working days and delivery confirmed by way of online shipping confirmation. Orders placed and meant for delivery to areas outside of all major metropolitan regions in South Africa may experience longer shipment times and will attract an additional fee. These are special cases and the customer will be notified of this possible delay.

No orders will be accepted or executed save during the trading hours stipulated by the Western Cape Liquor Act 4 of 2008 and/or the Control of Undertakings that Sell Liquor to the Public By-Law of 2013 as amended, of the City of Cape Town. The current hours are from 09h00 to 06h00 on week-days and Saturdays.

 

TERMS AND CONDITIONS TO QUALIFY FOR NO DELIVERY CHARGE

Delivery will take place during business hours only (08:00am and 19:00pm) and to a physical address within the borders of South Africa.

We unfortunately cannot deliver to a PO Box.

During our online checkout process based on your delivery address and postal code your delivery options will be determined.

RETURNS POLICY
The provision of goods and services by picardirebel.co.za is subject to availability. In cases of unavailability, picardirebel.co.za will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. Should you be entitled to a refund (for any reason), such refund will be effected on the credit card used to purchase the product or deposited into a valid South African bank account via EFT within 10 working days of the product being returned to picardirebel.co.za and checked. To see our full procedure for returns view our “Returns Policy” page below.

FRAUD PREVENTION
picardirebel.co.za shall take all reasonable steps to secure and protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA can be downloaded from the link here:HTTP://.DFA.GOV.ZA/DEPARTMENT/ACCESSINFO_ACTpDF.

CUSTOMER PRIVACY POLICY
picardirebel.co.za reserves the right to refuse, for fraud prevention reasons, processing any payment for any order, and/or to cancel any purchase partially or completely, with notice given to you. picardirebel.co.za will be responsible for returning funds for the cancelled portion of the order to you only if you have already paid such funds.

At picardirebel.co.za we respect the privacy of our users and will not disclose personal information to third parties without your express permission. We are however authorized to collect, use and store the information you provide on the website for the purposes of:

  • Personalising greeting when you enter / access the site.
  • Aggregate non personal statistics and usage statistics across the picardirebel.co.za site.
  • Verify your identity when you conclude transactions on the site.
  • Ensure that correct information is used in the delivery process. You acknowledge and agree that certain personal information (such as your full name, delivery address, email address and contact details) may be passed on to the courier company to ensure delivery of the products you have bought.
  • Inform you of picardirebel.co.za promotions, specials and competitions.

The above information is either gathered electronically through the use of “”cookies””, or provided by you voluntarily. You can regulate the use of “cookies”” independently with your personal search engine settings.

If you have any other questions you can contact us on info@picardirebel.co.za

PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa or MasterCard credit cards or by bank transfer into the Picardi Hotels (Pty) Ltd 4750105480 bank account, the details of which will be provided on request.

CREDIT CARD ACQUIRING AND SECURITY
Credit card transactions will be acquired for picardirebel.co.za via Payfast. Payfast uses the strictest form of encryption, namely Extended Validation SSL with 256-bit encryption, the highest– level of encryption currently available and no credit card details are stored on the website. Users may go to pAYFAST.CO.ZA to view their security certificate and security policy.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by picardirebel.co.za separately from card details which are entered by the client on Payfast’s secure site. For more detail on Payfast refer to pAYFAST.CO.ZA

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and picardirebel.co.za chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

VARIATION
picardirebel.co.za may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COMPANY INFORMATION
This website is run by Picardi Hotelle (Pty) Ltd, trading as Picardi Rebel Liquors with registration number Reg No. 1920/006396/07

PICARDI HOTELLE (PTY) LTD

Head office physical address:

53 Commercial Street

Cape Town

Western Cape

South Africa

8001

Head office postal address:

PO Box 1868

Cape Town

8000

Tel No: 021-4693300

email address: info@picardirebel.co.za

Vat Reg No: 4750105480

NO SALES TO PERSONS UNDER THE AGE OF 18
picardirebel.co.za goes to great lengths that they and their third party agents uphold state law and regulations for liquor distribution in South Africa. We will not sell any alcoholic products to persons under the age of 18 years old. Customers are asked twice to confirm they are of the legal age to order liquor during the online checkout process. Our suppliers and distributors also reserve the right to request proof of age via Identity document/passport. This is common practice if customers look suspiciously under age or are in an inebriated condition at the point of drop off.
To view the National Liquor Act click the following link: HTTPS://.THEDTI.GOV.ZA/BUSINESS_REGULATION/NLA_ACT.JSP